By booking a transfer with Mui Ne Private Car or Minh Khoi Tourism Co., Ltd., whether through our website, email, phone, or messaging platforms, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions.
By making a reservation, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself and all passengers included in the booking.
These Terms and Conditions may be updated at any time without prior notice. Customers are encouraged to review this page regularly to stay informed of any changes.
1. Prices and Validity
All prices quoted by Mui Ne Private Car are clearly listed in USD or VND unless otherwise stated.
Our quoted prices typically include:
Private vehicle with driver
Fuel and road tolls
Driver expenses
Door-to-door pickup and drop-off
Prices may vary depending on vehicle type, travel distance, special requests, or peak travel seasons. Once a booking is confirmed, the agreed price will remain valid for that reservation.
2. Booking and Confirmation
All bookings must be made directly with Mui Ne Private Car through our website, email, phone, or online messaging platforms.
To secure your reservation, we may request the following information:
Full name of the lead passenger
Pickup location and time
Drop-off destination
Number of passengers
Preferred vehicle type
Contact information
Once your booking is confirmed, we will send a confirmation email or message including trip details and payment instructions.
In rare cases where a specific vehicle or service cannot be confirmed, we will notify you immediately and offer an alternative option of equal or higher value.
3. Payment
Customers can pay for the service using one of the following methods:
Cash payment to the driver
Bank transfer
Online payment methods (if applicable)
Depending on the service or route, we may request a deposit in advance to secure the booking.
The remaining balance can typically be paid upon pickup or before the trip begins, unless otherwise agreed.
For bookings made during peak seasons or for long-distance transfers, full payment may be required in advance.
4. Cancellation Policy
4.1 Cancellation by Customer
If the customer cancels the booking, the following cancellation policy may apply:
More than 24 hours before pickup: No cancellation fee
12 – 24 hours before pickup: 30% of the total booking price
Less than 12 hours before pickup: 50% of the total booking price
No show: 100% of the booking price
Cancellation requests must be sent via email, WhatsApp, or phone, and the cancellation time is based on when we receive the request.
4.2 Cancellation by Mui Ne Private Car
In rare circumstances beyond our control, including but not limited to:
Severe weather conditions
Natural disasters
Road closures
Government regulations
Vehicle breakdowns
Mui Ne Private Car reserves the right to cancel or modify the service.
In such cases, we will:
Offer an alternative vehicle or schedule if possible, or
Provide a full refund of any deposit or payment received.
5. Delays and Force Majeure
Mui Ne Private Car is not responsible for delays caused by circumstances beyond our control, including:
Traffic congestion
Road accidents
Weather conditions
Government restrictions
Flight delays or cancellations
However, we will make reasonable efforts to adjust schedules and assist customers whenever possible.
6. Passenger Responsibilities
Passengers are responsible for:
Arriving at the pickup location on time
Providing accurate booking information
Taking care of personal belongings during the trip
Mui Ne Private Car is not liable for lost or damaged personal items left in the vehicle.
Passengers must also comply with local laws and respect the driver during the trip.
7. Travel Insurance
Mui Ne Private Car recommends that all travelers purchase comprehensive travel insurance before traveling.
Travel insurance should cover:
Medical emergencies
Personal accidents
Trip cancellations
Personal belongings
Mui Ne Private Car does not provide travel insurance but can assist customers in communicating with service providers if needed.
8. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Mui Ne Private Car
Minh Khoi Tourism Co., Ltd.
Website: https://muineprivatecar.net
Email: muineprivatecarservice@gmail.com
Hotline / WhatsApp: +84 976 694 384