We understand that travel plans can change. At Mui Ne Private Car, we aim to provide flexible and transparent cancellation and refund terms to ensure a stress-free booking experience.
You may cancel your booking free of charge under the following conditions:
Private car transfers: Cancel at least 24 hours before the scheduled pick-up time.
Customized tours or long-distance trips: Cancel at least 48 hours in advance.
No cancellation fee will apply, and any deposit paid (if any) will be fully refunded.
Cancellations made less than 24 hours before departure may be subject to a 50% cancellation fee of the total trip cost.
In case of no-show (the customer is not present at the pickup location and does not notify us), the full fare may be charged and no refund will be issued.
If a payment has been made online or via bank transfer:
Refunds will be processed via the same payment method within 7-15 business days.
All refunds are issued in VND (Vietnamese Dong) or USD, depending on the original payment.
If your flight or train is delayed, please inform us as soon as possible. We will adjust your pickup time without any extra charge. There is no penalty for delays due to airline or train schedule changes.
You can cancel your booking by:
Emailing us at: muineprivatecarservice@gmail.com
Calling or messaging via WhatsApp/Viber: +84 976 694 384
We’re available 24/7 to support your changes or cancellations.
For group bookings, holiday travel, or long-distance customized routes, specific cancellation terms may apply. These will be clearly communicated during booking.
We reserve the right to refuse a refund in case of misuse or breach of terms.